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Client Bill of Rights

Recognizing the inherent dignity and worth of every individual, the United Community Housing Coalition (UCHC) is committed to upholding the rights and well-being of clients participating in our programs. This Client Bill of Rights serves as a foundation for the principles that guide our interactions, ensuring a community that is respectful, supportive, and responsive to the needs of each client.

Article I: Right to Dignity and Respect

Every client in UCHC programs has the right to be treated with dignity and respect, regardless of background, identity, or circumstance. UCHC staff will conduct themselves in a professional and courteous manner, fostering an environment that values diversity and inclusivity.

Article II: Right to Fair and Equitable Treatment

Clients have the right to fair and equitable treatment in all aspects of UCHC programs, including access to services, and opportunities. Decisions and actions affecting clients will be based on objective criteria, free from discrimination or bias.​

Article III: Right to Privacy and Confidentiality

Clients have the right to privacy and confidentiality. UCHC will safeguard client information, ensuring that personal and sensitive data is handled in accordance with applicable laws and regulations. Any disclosure of client information will only occur with the explicit consent of the client or as required by law.

Article IV: Right to Access Information

Clients have the right to access information about UCHC programs, policies, and their own personal records. UCHC will provide clear and accessible information to clients, promoting transparency and informed decision-making.

Article V: Right to Voice Concerns and Grievances

Clients have the right to voice concerns and submit grievances related to their case and concerns related to UCHC programs without fear of retaliation. UCHC will establish and maintain a fair and accessible grievance process, ensuring that clients are informed of the process and receive timely responses.​

Article VI: Right to Participate in Decision-Making

Clients have the right to actively participate in decisions that affect their housing. UCHC will involve clients in the planning and implementation of programs to assist them in their housing needs, seeking their input and feedback to enhance the effectiveness and relevance of services.

Article VII: Right to Continuity of Services

Clients have the right to continuity of services. UCHC will make reasonable efforts to provide consistent and uninterrupted services, communicating any changes or disruptions in a timely manner.

This Client Bill of Rights reflects UCHC's commitment to fostering a community where every individual is valued, respected, and empowered. UCHC will actively uphold these rights, working collaboratively with clients to ensure their well-being and success in our programs.

Updated: March 15, 2024

Client Responsibilities and Expectations

at United Community Housing Coalition

As part of our commitment to transparency and effective collaboration, we would like to outline the purpose behind the expectations and responsibilities we have for our clients at United Community Housing Coalition (UCHC). These guidelines are designed to ensure a mutually beneficial and successful partnership as we work together to address your housing needs.

  1. Open Communication:

    • Notify us promptly of any changes in your contact information or living situation.

    • Maintain open and honest communication with your assigned UCHC counselor.
       

  2. Documentation:

    • Provide all necessary documentation requested by UCHC in a timely and accurate manner.

    • Keep your records up-to-date and inform us of any changes in your circumstances.
       

  3. Active Participation:

    • Actively participate in the housing counseling and advocacy process.

    • Attend scheduled meetings and appointments with your UCHC representative.
       

  4. Compliance with Program Guidelines:

    • Adhere to the guidelines and requirements set forth by UCHC.

    • Work collaboratively with us to address any issues or concerns that may arise.
       

  5. Commitment to Goals:

    • Demonstrate a commitment to achieving your housing goals.

    • Engage proactively in the steps outlined in your housing plan.
       

  6. Respect and Professionalism:

    • Treat UCHC staff, volunteers, and other clients with respect and kindness.

    • Communicate any grievances or concerns in a constructive manner.
       

  7. Financial Responsibilities:

    • Fulfill any financial commitments or responsibilities outlined in your housing plan.

    • Seek financial assistance or counseling if facing difficulties meeting financial obligations.
       

  8. Advocacy and Empowerment:

    • Advocate for yourself in the housing process, and actively engage in self-empowerment.

    • Utilize the resources and information provided to build your knowledge and skills.
       

  9. Follow-Up:

    • Keep UCHC informed of your progress and challenges.

    • Follow up on action items assigned during counseling sessions.
       

  10. Feedback:

    • Provide constructive feedback on our services to help us improve and better serve our clients.
       

Remember, our goal is to work together to secure and maintain stable housing for you and your family. If you have any questions or concerns regarding these expectations, please do not hesitate to reach out to your UCHC representative.

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