Job Description
As a Tax Foreclosure Prevention Counselor, you will play a key role in helping Detroit residents at risk of property tax foreclosure to navigate the complex process of saving their homes. You will assist a high volume of clients, including homeowners, renters, and others, by providing individual plans tailored to their circumstances. This will involve analyzing property tax data, interviewing clients, and working with external resources to create actionable steps for foreclosure prevention.
Responsibilities
Key Responsibilities:
Analyze client situations; review individual circumstances and property tax data to identify options and develop foreclosure prevention plans.
Provide guidance; educate and guide clients through the foreclosure prevention process, helping them understand their rights and options.
Client interaction; work with clients in person, via phone, and through email, ensuring a consistent and supportive experience.
Documentation and paperwork complete and manage all necessary paperwork related to foreclosure prevention and homeownership.
Collaborate with internal departments and external agencies to ensure integrated service delivery
Participate in team meetings, conferences, and service improvement initiatives.
Ability to listen attentively and develop strategies based on feedback from multiple sources.
Flexible work environment, you will work both remotely and in-office, directly assisting clients in-person when safe to do so, with flexibility to adapt to COVID-19 safety guidelines.
Support program development and fulfill other duties as assigned.
Requirements
Qualifications
High school diploma or GED; bachelor’s degree in social work, Human Services, or a related field preferred; or an equivalent combination of education and work experience.
1-3 years of related experience helpful.
Proficiency in Microsoft Office (Word, Excel, Outlook) and cloud-based systems.
Ability to work effectively with diverse populations.
Organized, self-motivated, and capable of managing multiple priorities.
Experience working with vulnerable populations or in housing stability programs strongly preferred.
Familiarity with Detroit’s housing landscape, tenant rights, and community resources.
Bilingual skills or lived experience relevant to the community served are a plus.
Passion for UCHC’s mission and commitment to helping low-income Detroit residents.
Knowledge of property, housing, and property-tax issues, especially those affecting Wayne County's low-income households.
The successful candidate will believe in UCHC’s mission and demonstrate a commitment to community-based housing solutions. The individual will also have:
A commitment to serving others and working toward social justice.
Good verbal, written, and interpersonal communications skills for working with diverse populations.
Strong organizational and documentation skills.
Demonstrated ability to communicate effectively across diverse populations.
Ability to work with a diverse client from a variety of social economic backgrounds
Strong organizational and follow-through skills, self-directed, and able to manage multiple priorities.
Comfort working in community settings, events, and in the field.
Ability to work collaboratively with legal services, government agencies, and community organizations.
Ability to act on information to develop increased support. Request assistance when needed and approaches tasks with the understanding that we are always learning.
Team player and self-starter; able to work independently and in collaboration with others, maintaining a positive attitude while tackling various challenges.
Problem solving and negotiation skills; ability to resolve issues effectively while maintaining positive, respectful relationships.
A hard worker with a high energy level; a “doer” with a willingness to work hands-on in developing and executing a variety of development and advancement activities
Commitment to equity, housing justice, and trauma-informed service delivery.
Job Specifics
Job Specifics
Department: Tax
Job Type: Full-time, Non-exempt
Reports to: Program Director
Schedule: 8:30 a.m. to 4:30 p.m. or 9:00 a.m. – 5:00 p.m. Monday–Friday with flexibility
Salary commensurate with experience.
Working Conditions
Flexible work environment, with both in-office and remote work opportunities.
Strong focus on work/life balance.
Employment Benefits
Employment Benefits
Employer-contributed medical, dental, vision, short-term & long-term disability, and group life insurance, with PPO options available
Generous PTO program
Generous holiday program
A focus on work/life balance
Employer-contributed medical, dental, vision, short-term and long-term disability, and group life insurance. A 403(b)-retirement savings plan is offered. Generous PTO and holiday programs, with a strong focus on work-life balance.
About the Organization
United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization that has provided a variety of housing-related services to Detroit's low- income residents since 1973.
UCHC has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor, and housing advocacy organization to improve, preserve and expand affordable housing opportunities for low-income Detroiters.
Because of its long history and significant expertise as a comprehensive housing services provider in Michigan, UCHC is frequently asked to provide advice to other organizations in communities across southeast Michigan.
All services are provided to income-eligible families and individuals free of charge.
The United Community Housing Coalition provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, United Community Housing Coalition complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the abuse of drugs and alcohol.
Interested candidates should send an employment application, cover letter, and position-specific résumé to employment@uchcdetroit.org.