Job Description
The Director of Residential Repair Services provides strategic leadership and operational oversight for United Community Housing Coalition’s residential repair programs. The Director is responsible for supervising program staff, managing repair operations across multiple funding streams, ensuring compliance with grant and regulatory requirements, and strengthening systems that support safe and stable housing for Detroit residents."
This role oversees repair services from intake through project completion while ensuring compliance with funding, documentation, and quality standards. The Director works closely with internal leadership, contractors, government partners, and funders to ensure repair programs operate efficiently and continue to expand to meet community need.
The Director of Residential Repair Services reports to the Chief Operating Officer.
Responsibilities
Essential Functions and Responsibilities
Program Leadership and Oversight
Provide strategic leadership for UCHC’s residential repair programs.
Oversee the planning, implementation, and continuous improvement of repair initiatives.
Ensure repair programs align with organizational housing stabilization goals.
Identify opportunities to expand repair services through new partnerships and funding opportunities.
Staff Supervision and Team Leadership
Provide direct supervision of residential repair program staff including inspectors, coordinators, operations staff, and volunteers.
Establish clear workflows, expectations, and accountability for repair program staff.
Support staff training, professional development, and performance management.
Promote collaboration between repair programs and other UCHC departments including legal services, housing counseling, and homeownership programs.
Residential Repair Program Operations
Oversee end-to-end repair workflows including intake, eligibility verification, inspections, scopes of work, contractor coordination, construction oversight, quality control, and project close-out.
Ensure standardized procedures are maintained across all repair programs.
Monitor program performance and implement improvements to increase efficiency and service quality.
Maintain accurate documentation of repair activities, approvals, and project outcomes.
Funding, Budget, and Compliance Oversight
Oversee repair program budgets and ensure appropriate allocation of resources across multiple funding streams.
Ensure projects receive necessary funding approvals before work begins.
Track project expenditures in coordination with the Finance team.
Ensure compliance with grant, contract, and regulatory requirements.
Support funder reporting, monitoring visits, and audits.
Contractor and Vendor Management
Oversee relationships with contractors and vendors performing repair work.
Ensure contractor performance meets program quality standards.
Address operational or billing issues related to contractor work.
Invoice and Payment Oversight
Approve contractor and vendor invoices.
Ensure invoices align with approved scopes of work and inspections.
Ensure timely processing of payments in coordination with Finance.
Systems Improvement and Cross-Program Coordination
Lead efforts to streamline operational systems across all repair funding streams.
Improve intake, tracking, and reporting systems.
Collaborate with data and finance teams to strengthen program tracking and compliance.
Volunteer Program Development
Develop and oversee a Residential Repair Volunteer Program to support repair initiatives and community engagement.
Establish volunteer roles, safety protocols, and training processes.
Coordinate volunteer engagement across repair programs and other agency initiatives when appropriate.
Partnerships and External Coordination
Serve as a primary liaison for repair-related partnerships.
Work with government agencies, utilities, contractors, and community partners.
Represent UCHC’s repair programs in meetings with funders and stakeholders.
Requirements
Required
Bachelor’s degree in construction management, housing, public administration, nonprofit management, or related field, or equivalent experience.
7-10 years of experience in housing repair, construction management, housing rehabilitation, or related fields.
At least 3 years of supervisory or program leadership experience.
Experience managing programs funded by multiple grants or public funding sources.
Strong financial tracking and budget management skills.
Strong communication and relationship-building skills.
Valid driver’s license and proof of insurance.
Skills & Competencies
Demonstrated ability to communicate effectively across diverse populations.
Strong communications skills, written, verbal and interpersonal and relationship-building skills.
Problem-solving skills and the ability to navigate complex systems with creativity and persistence.
Ability to explain complex information in clear, accessible language.
Ability to work with a diverse client from a variety of social economic backgrounds
Strong organizational and follow-through skills, self-directed, and able to manage multiple priorities.
Comfort working in community settings, events, and in the field.
Commitment to equity, housing justice, and trauma-informed service delivery.
Job Specifics
Job Specifics
Department: Residential Repair Program
Job Type: Full-time
FLSA Status: Exempt
Schedule: 9:00 a.m. - 5:00 p.m. Monday-Friday with flexibility (Hybrid)
Reports to: Chief Operating Officer
Location: Detroit, MI
Working Conditions
Hybrid work schedule may be considered based on program needs and client engagement
Employment Benefits
Employment Benefits
Employer-contributed medical, dental, vision, short-term & long-term disability, and group life insurance, with PPO options available
Generous PTO program
Generous holiday program
A focus on work/life balance
Employer-contributed medical, dental, vision, short-term and long-term disability, and group life insurance. A 403(b)-retirement savings plan is offered. Generous PTO and holiday programs, with a strong focus on work-life balance.
About the Organization
United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization that has provided a variety of housing-related services to Detroit's low- income residents since 1973.
Interested candidates should send an employment application, cover letter, and position-specific résumé to employment@uchcdetroit.org.