Job Description
The Housing Services Case Manager plays a vital role in advancing housing stability for Detroit residents at risk of eviction or homelessness. Working in close coordination with UCHC’s legal team and trusted community partners, this position assists clients in navigating housing crises by identifying safe and affordable housing options and coordinating relocations as needed. The Case Manager will assess client needs, remove barriers to housing access, and facilitate service coordination to support long-term stability.
Responsibilities
Responsibilities include, but are not limited to:
Conduct comprehensive housing intakes and assessments to identify client needs, goals, and potential barriers.
Assist clients in setting achievable housing goals and action plans.
Gather and organize required documentation for program eligibility, subsidy recertifications, or housing applications.
Identify and present housing options that align with household size, income eligibility, legal needs, and client preferences.
Coordinate and support all aspects of the relocation process, including scheduling viewings, securing transportation support, and addressing logistical barriers.
Collaborate regularly with UCHC’s legal team, internal departments, and external agencies to ensure holistic support.
Maintain and update an inventory of available housing units, program supports, and resource referrals.
Build and sustain working relationships with landlords and property managers to expand access to quality housing opportunities.
Participate in team meetings, case conferences, and strategic planning sessions.
Ensure timely and accurate documentation in UCHC’s case management systems, adhering to compliance and confidentiality standards.
Contribute to program development and service improvement initiatives as needed.
Requirements
The successful candidate will believe in UCHC’s mission and demonstrate a passion for driving the organization’s growth. They will also have:
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Education & Experience
High school diploma or equivalent required; bachelor’s degree in social work, human services, or related field preferred.
2-3 years of experience in case management, housing navigation, advocacy, or supportive services.
Familiarity with the Detroit housing market, tenant rights, and available community resources preferred.
Experience working with individuals and families experiencing or at risk of homelessness is highly preferred.
A valid driver’s license and proof of current vehicle insurance are required.
Personal Characteristics
Demonstrated ability to communicate effectively across diverse populations, both orally and in writing.
Problem-solving skills and the ability to navigate complex systems with creativity and persistence.
Competency in Microsoft Office (Word, Excel, Outlook); comfort using cloud-based systems and case tracking software.
Highly organized, self-directed, and able to manage multiple priorities.
Commitment to equity, housing justice, and trauma-informed service delivery.
Job Specifics
This is a full-time position. 9:00 a.m. – 5:00 p.m., Monday-Friday
Hybrid work schedule may be considered based on program needs and client engagement.
Regular travel throughout Detroit is periodically required for housing inspections, client meetings, and partner collaboration.
Occasional evening or weekend availability may be needed based on client emergencies or relocation timelines.
Employment Benefits
Employer-contributed medical, dental, vision, short-term & long-term disability, and group life insurance, with HMO and PPO options available. A 403(b) retirement savings plan is also offered.
Generous PTO program
Generous holiday program
A focus on work/life balance
About the Organization
The United Community Housing Coalition provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, United Community Housing Coalition complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the abuse of drugs and alcohol.
Interested candidates should send an employment application, cover letter, and position-specific résumé to employment@uchcdetroit.org.