Job Description
The Repair Operations Manager is responsible for overseeing, coordinating, and strengthening the operational infrastructure that supports United Community Housing Coalition’s (UCHC) home repair programs across all funding streams. This role ensures repair projects move efficiently from intake through close-out while meeting funding, compliance, quality, and documentation requirements. The position serves as a key liaison between program staff, finance, contractors, funders, and leadership.
Responsibilities
Essential Functions and Responsibilities
Repair Program Operations
Manage end-to-end repair workflows, including intake, eligibility verification, inspections, scopes of work, construction oversight, quality control, and project close-out.
Document, maintain, and improve standardized operating procedures across all repair programs.
Identify operational gaps and recommend process improvements to increase efficiency and consistency.
Ensure client-centered and compliant service delivery across all repair initiatives.
Funding, Budget, and Compliance Oversight
Ensure appropriate approvals are obtained from each funding source prior to project commencement.
Align scopes of work, budgets, and allowable costs with funding requirements.
Track project expenditures across multiple funding streams in coordination with the Finance team.
Support audits, monitoring, and funder reporting by maintaining accurate and complete documentation.
Invoice and Payment Processing
Oversee review and approval of contractor and vendor invoices.
Verify invoices align with approved scopes of work, inspections, and funding requirements.
Ensure invoices are processed and paid in a timely manner.
Resolve billing discrepancies in coordination with contractors and Finance staff.
Cross-Program Streamlining and Systems Coordination
Lead efforts to streamline processes across all repair funding streams.
Reduce duplication in intake, tracking, and reporting systems. Collaborate with Data, Finance, and Program teams to improve system integration.
Repair Volunteer Program Development
Design and implement a Repair Volunteer Program to support light repairs, preparation work, and community engagement.
Develop volunteer roles, training materials, safety protocols, and supervision structures.
Coordinate volunteer deployment across repair programs and other agency initiatives.
Track volunteer participation and outcomes.
Collaboration and Communication
Work closely with the Director of Home Repair Services, COO, Finance Director, and other senior staff.
Serve as an operational point of contact with funders, utilities, contractors, and partners as assigned.
Provide regular updates on project status, risks, and operational needs
Maintain accurate, detailed records.
Support program development and fulfill other duties as assigned.
Supervisory Responsibilities
May supervise repair coordinators, inspectors, administrative staff, and volunteers as program capacity grows.
Regular travel throughout Detroit is periodically required for housing inspections, client meetings, and partner collaboration.
Occasional evening or weekend availability may be needed based on client emergencies
Requirements
Required Qualifications
Bachelor’s degree in construction management, housing, public administration, nonprofit management, or a related field, or equivalent combination or education and experience.
Minimum of five (5) years of experience in housing repair, construction operations, or related fields.
Experience managing multiple funding sources with compliance requirements.
Strong organizational, documentation, and financial tracking skills
Ability to work collaboratively with legal services, government agencies, and community organizations.
Good verbal, written, and interpersonal communication skills for working with diverse populations.
Strong organizational and documentation skills.
Valid driver's license and proof of current vehicle insurance.
Competency in Microsoft (Word, Excel, Outlook), comfort using cloud-based systems and case tracking software, basic data systems; Salesforce experience preferred.
Skills & Competencies
Demonstrated ability to communicate effectively across diverse populations.
Strong communications skills, written, verbal and interpersonal and relationship-building skills.
Problem-solving skills and the ability to navigate complex systems with creativity and persistence.
Ability to explain complex information in clear, accessible language.
Ability to work with a diverse client from a variety of social economic backgrounds
Strong organizational and follow-through skills, self-directed, and able to manage multiple priorities.
Comfort working in community settings, events, and in the field.
Commitment to equity, housing justice, and trauma-informed service delivery.
Preferred:
Experience in nonprofit or publicly funded housing repair programs.
Familiarity with grant compliance, audits, and monitoring.
Experience developing or managing volunteer programs.
Knowledge of Detroit housing programs and regulatory environment.
Job Specifics
Career Growth Opportunity
This role is designed to grow with UCHC’s repair programming. As repair funding, operational complexity, and volunteer engagement expand, this position may advance to a senior or director-level role.
Job Specifics
Department: Housing Ownership Services
Job Type: Full-time
FLSA Status: Exempt. Salary commensurate with experience.
Schedule: 9:00 a.m. - 5:00 p.m. Monday-Friday with flexibility (Hybrid)
Reports to: Chief Operating Officer
Location: Detroit, MI. Working Conditions: Hybrid work schedule may be considered based on program needs and client engagement
Employment Benefits
Employment Benefits
Employer-contributed medical, dental, vision, short-term & long-term disability, and group life insurance, with PPO options available
Generous PTO program
Generous holiday program
A focus on work/life balance
Employer-contributed medical, dental, vision, short-term and long-term disability, and group life insurance. A 403(b)-retirement savings plan is offered. Generous PTO and holiday programs, with a strong focus on work-life balance.
About the Organization
United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization that has provided a variety of housing-related services to Detroit's low- income residents since 1973.
UCHC has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor, and housing advocacy organization to improve, preserve and expand affordable housing opportunities for low-income Detroiters.
Because of its long history and significant expertise as a comprehensive housing services provider in Michigan, UCHC is frequently asked to provide advice to other organizations in communities across southeast Michigan.
All services are provided to income-eligible families and individuals free of charge.
The United Community Housing Coalition provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, United Community Housing Coalition complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the abuse of drugs and alcohol.
Interested candidates should send an employment application, cover letter, and position-specific résumé to employment@uchcdetroit.org.