EMPLOYMENT

Information Technology Specialist

Position Overview:

The Information Technology Specialist is responsible for support all technical equipment including desktops & laptop computers, printer, phone system, and basic network support. This person will provide some IT support training to staff, respond to staff technology needs throughout the organization.  

  

Responsibilities: 

  • Interface with staff to resolve technical hardware, software and connectivity issues. 

  • Maintain, inventory, and repair installed desktop and laptop computers, telephone systems and peripherals with routine maintenance including software updates, backup and antivirus issues. 

  • Prepare and place new equipment into service for staff and prepare workstations for incoming staff. 

  • Maintain hardware and software inventory. 

  • Install, configure, and manage software and their functions according to specifications. 

  • Create and utilize call logging system to accurately record technical requests. 

  • Identify, log and resolve technical problems with hardware, software applications or network systems. 

  • Identify potential changes and system improvements to present to the deputy and executive director for implementation. 

  • Complete a high quality of work that supports the information technology needs of the organization. 

  • Comprehensive knowledge of operating systems, hardware, and software. 

  • Maintain all required documentation in an orderly and timely manner.   

  • Participate in all team and staff meetings.   

  • Provide IT insight and recommendations in program and operational planning.  

  • Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur. 

 

Physical Requirements: 

  • Lift objects of 20lbs-30lbs. 

  • Sit or stand for prolonged periods of time. 

  • Reach and be in knees if needed during hardware installation.  

  • Some physical accommodations can be made for this position. 
     

 

Qualifications 

  • Certified technical training or experience in IT support as listed above. 

  • 3+ years in a desktop support and information technologies role  

  • Skilled in all Microsoft Office 365 software applications. 

  • Strong problem-solving skills. 

  • Ability to work effectively with staff who possess varying levels of computer skills. 

  

Specifics 

  • Full-time position.   

  • Salary commensurate with experience. UCHC offers generous medical benefits and time off.  

  • Willingness to maintain a flexible schedule of both in-office and work-from-home conditions.  

  • Schedule: 8:30 - 4:30 or 9:00 - 5:00 Monday - Friday, though some additional time may be required depending on IT issues. 

  • Applications are now being accepted and reviewed.  

  • Position open until filled.  

 

Applicant Instructions 

 
Interested candidates should send a resume, a completed employment application (click here), cover letter, and three references to employment@uchcdetroit.org   

United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization, which has provided a variety of housing-related services to Detroit's low-income residents since 1973.

The organization has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor and housing advocacy organization to improve, preserve and expand affordable housing opportunities for low-income Detroiters.

Because of its long history and significant expertise as a comprehensive housing services provider in Michigan, the organization is frequently asked to provide advice to other organizations in communities across Southeast Michigan.

All service are provided to income-eligible families and individuals free of charge.

United Community Housing Coalition (UCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, UCHC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the abuse of drugs and alcohol.
 

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We believe that having a place to live is a basic human right, and are passionate about preserving this right in our communities.

© 2019 by United Community Housing Coalition