United Community Housing Coalition

Position Overview:

The Information Technology Specialist is responsible for support all technical equipment including desktops & laptop computers, printer, phone system, and basic network support. This person will provide some IT support training to staff, respond to staff technology needs throughout the organization.  

  

Responsibilities: 

• Interface with staff to resolve technical hardware, software and connectivity issues. 

• Maintain, inventory, and repair installed desktop and laptop computers, telephone systems and peripherals with routine maintenance including software updates, backup and antivirus issues. 

• Prepare and place new equipment into service for staff and prepare workstations for incoming staff. 

• Maintain hardware and software inventory. 

• Install, configure, and manage software and their functions according to specifications. 

• Create and utilize call logging system to accurately record technical requests. 

• Identify, log and resolve technical problems with hardware, software applications or network systems. 

• Identify potential changes and system improvements to present to the deputy and executive director for implementation. 

• Complete a high quality of work that supports the information technology needs of the organization. 

• Comprehensive knowledge of operating systems, hardware, and software. 

• Maintain all required documentation in an orderly and timely manner.   

• Participate in all team and staff meetings.   

• Provide IT insight and recommendations in program and operational planning.  

• Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur. 

 

Physical Requirements: 

• Lift objects of 20lbs-30lbs. 

• Sit or stand for prolonged periods of time. 

• Reach and be in knees if needed during hardware installation.  

• Some physical accommodations can be made for this position. 
   

 

Qualifications 

• Certified technical training or experience in IT support as listed above. 

• 3+ years in a desktop support and information technologies role  

• Skilled in all Microsoft Office 365 software applications. 

• Strong problem-solving skills. 

• Ability to work effectively with staff who possess varying levels of computer skills. 

  

Specifics 

• Full-time position.   

• Salary commensurate with experience. UCHC offers generous medical benefits and time off.  

• Willingness to maintain a flexible schedule of both in-office and work-from-home conditions.  

• Schedule: 8:30 - 4:30 or 9:00 - 5:00 Monday - Friday, though some additional time may be required depending on IT issues. 

• Applications are now being accepted and reviewed.  

• Position open until filled.  

 

Applicant Instructions 

 
Interested candidates should send a resume, a completed employment application (click here), cover letter, and three references to employment@uchcdetroit.org   

​