EMPLOYMENT

CERA Quality Control Specialist

EMPLOYMENT

Primary Objective of Position

The Quality Control Specialist for the COVID Emergency Rental Assistance (CERA) project must be detail-oriented and have a passion for housing justice. This position will be working heavily with UCHC’s cloud-based client file storage platform Sharepoint, as well as other Microsoft 365 apps such as Excel, Forms, and Teams. This position will be comfortable navigating various spreadsheets and databases to find the required information on clients’ eviction prevention cases. Their main function will be to use information found in client files and spreadsheets and databases to act as a final-stage approval or denial of a clients’ rental arrears assistance application in connection to the clients’ eviction legal proceedings. This position will also be responsible for maintaining the overall health of the client file storage platform Sharepoint by completing regularly-scheduled tasks relating to data quality, basic site structure, and folder and document naming. Some basic legal knowledge is necessary for an applicant to be successful in this position, though not a requirement for applying for the position. This position has very little client interaction, but the output of the position significantly impacts the work that UCHC and the CERA project does. The Quality Control Specialist will serve under the Director of Data Analytics and will work closely with the CERA project team.

 

Essential Duties and Responsibilities

 

  • Assessing a client file for complete information and navigating various forms, spreadsheets and databases to find sed information;

  • Acting as data quality control to ensure client and case information is entered accurately in various CRM software the organization employs;

  • Communicating with other data staff members and counselors regarding gaps, inconsistencies, and conflicts in client data;

  • Interpreting court case information on the local court’s online portal and entering that data into our internal CRM efficiently and accurately;

  • Approving clients’ application for rental arrears assistance dependent on completeness of the clients’ application and successful resolution of a client’s eviction court case;

  • Administering regular tasks relating to data quality in our client file storage platform Sharepoint;

  • Keeping sensitive client and organization information confidential.

Minimum Qualifications

 

  • Excellent attention to detail.

  • Ability to perform tedious tasks for long stretches of time with high accuracy and speed;

  • Ability to comfortably ask questions when a directive or situation is unclear;

  • Ability to participate in conversations surrounding programmatic administration;

  • Interest in solving problems and answering questions in relation to eviction matters;

  • Interest in helping fight the eviction crisis and in understanding various eviction structures at the municipal, state and federal levels, and,

  • Considers client confidentiality and data integrity a high priority.

Specifics

  • Full-time position.  

  • Salary commensurate with experience. UCHC offers generous medical benefits and time off.

  • Willingness to maintain a flexible schedule of both in-office and work-from-home conditions.

  • Schedule: 8:30 - 4:30 or 9:00 - 5:00 Monday - Friday, though some additional time may be required depending on agency needs.

  • Accommodations can be made to enable the selected candidate to perform the essential functions of this position.

  • Expected start date, as soon as possible. Applications are now being accepted and reviewed.

  • Position open until filled.  

 

Applicant Instructions
 

Interested candidates should send a resume, a cover letter, an employment application (click to find PDF application on our Careers homepage), and three references to employment@uchcdetroit.org.

 

About UCHC

The United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization, which has provided a variety of housing-related services to Detroit's low-income residents since 1973. The organization has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor, and housing advocacy organization to improve, preserve, and expand affordable housing opportunities for low-income Detroiters. Specific services include legal representation, rent payment assistance, housing relocation, tenant organizing, foreclosure prevention, home purchasing and repair support.  All services are provided to income-eligible families and individuals free of charge. UCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UCHC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. UCHC gives great consideration to life experiences in hiring and has hired several former clients to staff positions.   Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the use of drugs and alcohol.