United Community Housing Coalition

Position Overview 
The Data Entry Clerk for the COVID Emergency Rental Assistance (CERA) project must be detail-oriented and have a passion for housing justice. This position will be working heavily in UCHC’s Customer Relationship Management software Salesforce, as well as the statewide reporting database Homeless Management Information System (HMIS) and as such any prior knowledge or experience with Salesforce and/or HMIS would be a plus. This position will be comfortable navigating various spreadsheets and databases to find the required information on clients’ eviction prevention cases. This position requires excellent attention to detail to ensure accurate input of sensitive client information, and competent communication skills to relay missing, incomplete, or conflicting information to their superiors. This position has no client interaction, but the output of the position significantly impacts the work that UCHC and the CERA project does. The Data Entry Clerk will serve under the Director of Data Analytics and will work closely with the CERA project team.

 

Responsibilities 

• Organizing electronic client files and collecting data for entry;

• Assessing a client file for complete and accurate information and navigating various forms to find sed information;

• Accurately entering information into our CRMs Salesforce and HMIS;

• Looking up court case information on the local court’s online portal and entering that data into our internal database system efficiently and accurately;

• Assisting with looking up the necessary information to assist counselors and fill gaps in data;

• Communicating with other data staff members and counselors regarding gaps in client data, and,

• Keeping sensitive client and organization information confidential.
   

Preferred Qualifications and Skills

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• Possess a high school diploma or GED;

• Possess high accuracy and speed with keyboard typing;

• Have experience working with CRM (customer relationship management, Salesforce and/or HMIS preferred) software;

• Have experience working with and interpreting online court case portals;

• Cursory-level knowledge of legal matters as they pertain to the eviction process, and,

• Act as a team player who can also work independently to follow through with tasks

• Excellent attention to detail;

• Ability to perform tedious tasks for long stretches of time with high accuracy and speed;

• Ability to comfortably ask questions when a directive or situation is unclear;

• Ability to work effectively in a fast-paced environment with low supervision, and,

• Considers client confidentiality and data integrity a high priority.

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Specifics 

• Full-time position.  

• Salary commensurate with experience. UCHC offers generous medical benefits and time off. 

• Willingness to maintain a flexible schedule of both in-office and work-from-home conditions. 

• Schedule: 8:30 - 4:30 or 9:00 - 5:00 Monday - Friday, though some additional time may be required depending on court filings. 

• Accommodations can be made to enable the selected candidate to perform the essential functions of this position. 

• Expected start date: Applications are now being accepted and reviewed. 

• Position open until filled.  
   

Applicant Instructions 
Interested candidates should send a resume and completed employment application to to employment@uchcdetroit.org;