United Community Housing Coalition

Primary Objective of Position

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The Data Analyst for the COVID Emergency Rental Assistance (CERA) project must be detail-oriented and have a passion for housing justice. This position will be working with UCHC’s Customer Relationship Management software Salesforce as well as the statewide reporting database HMIS, and as such any prior knowledge or experience with Salesforce and/or HMIS would be preferred (but not required). This position will be comfortable navigating various spreadsheets and databases to find the required information on clients’ eviction prevention cases. Some basic legal knowledge is necessary for an applicant to be successful in this position, though not a requirement for applying for the position. This position requires excellent attention to detail to ensure accurate input of sensitive client information, and follow-through to ensure client data reaches all staff and locations necessary. This position has very little client interaction, but the output of the position significantly impacts the work that UCHC and the CERA project does. The Data Analyst will serve under the Director of Data Analytics and will work closely with the CERA project team.

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Essential Duties and Responsibilities

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•  Organizing files and collecting data for entry;

• Assessing a client file for complete information and navigating various forms to find sed information;

• Accurately entering information into our CRMs Salesforce and HMIS;

• Assisting with looking up necessary information to assist counselors and fill gaps in data;

• Looking up court case information on the local court’s online portal and entering that data into our internal database system efficiently and accurately;

• Communicating with other data staff members and counselors regarding gaps, inconsistencies, and conflicts in client data;

• Resolving clients’ eviction prevention cases in various CRM software the organization employs, dependent on case resolution;

• Administering regular data cleaning tasks to improve CERA project data quality, and,

• Keeping sensitive client and organization information confidential.

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Minimum Qualifications and Skills

 

• Possess a high school diploma or GED (additional education or training preferred);

• Possess high accuracy and speed with keyboard typing;

• Possess cursory-level knowledge of legal matters as they pertain to eviction proceedings;

• Skill and experience with data entry, statistics and data analysis,

• Intermediate knowledge of and experience with Microsoft Office (Excel, Word, OneDrive, Forms, Sharepoint), Google Suite, Adobe Suite, and other related platforms;

• Skills and experience with Microsoft Excel and CRM (customer relationship management, Salesforce preferred) software;

• Have an obsessive desire for accuracy with an exceptional eye for details;

• Comfortability doing monotonous and repetitive tasks while still maintaining high speed and accuracy, and,

• Act as a team player who can also work independently to follow through with tasks.

• Excellent attention to detail.

• Ability to perform tedious tasks for long stretches of time with high accuracy and speed;

• Ability to comfortably ask questions when a directive or situation is unclear;

• Ability to participate in conversations surrounding programmatic administration;

• Ability to work effectively in a fast-paced environment with low supervision;

• Interest in solving problems and answering questions in relation to eviction matters;

• Interest in helping fight the eviction crisis and in understanding various eviction structures at the municipal, state and federal levels, and,

• Considers client confidentiality and data integrity a high priority.

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Specifics

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• Full-time position.  

• Salary commensurate with experience. UCHC offers generous medical benefits and time off.

• Willingness to maintain a flexible schedule of both in-office and work-from-home conditions.

• Schedule: 8:30 - 4:30 or 9:00 - 5:00 Monday - Friday, though some additional time may be required depending on agency needs.

• Accommodations can be made to enable the selected candidate to perform the essential functions of this position.

• Expected start date, as soon as possible. Applications are now being accepted and reviewed.

• Position open until filled.  

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Applicant Instructions
 

Interested candidates should send a resume and completed employment application to employment@uchcdetroit.org;

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About UCHC

The United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization, which has provided a variety of housing-related services to Detroit's low-income residents since 1973. The organization has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor, and housing advocacy organization to improve, preserve, and expand affordable housing opportunities for low-income Detroiters. Specific services include legal representation, rent payment assistance, housing relocation, tenant organizing, foreclosure prevention, home purchasing and repair support.  All services are provided to income-eligible families and individuals free of charge. UCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UCHC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. UCHC gives great consideration to life experiences in hiring and has hired several former clients to staff positions.   Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the use of drugs and alcohol.